Effective Date: July 23, 2026

These SMS Terms & Conditions (“SMS Terms”) describe Arcus AI Solutions LLC’s own text messaging program — meaning text messages sent by Arcus about our own products and services, such as demo confirmations, appointment and strategy-call reminders, follow-up on inquiries you have made with Arcus, and service-related updates.

Important scope note: These SMS Terms do not cover text messages sent by any insurance agency or other business client that uses Arcus’s Riley platform. Each client agency operates its own, separate text messaging program, with its own opt-in process, brand identification, and terms. If you received a text message from an insurance agency or other Arcus client, that agency’s own messaging terms and privacy policy apply, not these SMS Terms. Please contact that agency directly with questions about texts you received from them.

1. Our Messaging Program

The sending brand for messages covered by these SMS Terms is Arcus AI Solutions LLC. Messages you may receive if you opt in include:

• Confirmations and reminders for demo calls or strategy calls you have scheduled with us;

• Follow-up messages related to an inquiry or request you submitted to us;

• Service-related updates if you become an Arcus client;

• Occasional informational or promotional messages about Arcus’s own services, if you have separately opted in to receive them.

2. How Consent Works

Providing your phone number alone is not consent to receive text messages. Consent to receive texts from Arcus requires a separate, affirmative opt-in action — for example, checking an unchecked consent box or clicking a clearly labeled confirmation button that specifically describes text messaging — separate from simply filling in a phone number field on a form.

When you opt in, we keep a record of the exact consent language you agreed to, the date and time of consent, the source (such as the specific form or page), the phone number provided, and any later opt-out. This helps us honor your preferences accurately.

3. Message Frequency

Message frequency varies depending on which messages you have opted into and your interactions with us (for example, someone with an upcoming strategy call may receive more reminder messages than someone who only requested general information). We do not guarantee a fixed number of messages per month, and frequency may vary.

4. Message and Data Rates

Message and data rates may apply based on your mobile carrier plan. Arcus is not responsible for charges billed to you by your wireless carrier.

5. How to Opt Out (STOP) and Get Help (HELP)

You can opt out of receiving text messages from Arcus at any time by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE, or by clearly communicating your request through another reasonable method, including emailing [email protected] or calling (405) 500-1288. We will honor a valid opt-out as soon as practicable and no later than the period required by applicable law. We may send one nonmarketing confirmation text stating that your request was received. After that, no further texts requiring that consent will be sent unless you provide new consent.

For help, reply HELP to any message, or contact us at [email protected] or (405) 500-1288.

6. Consent Is Not a Condition of Purchase

Agreeing to receive text messages from Arcus is never required as a condition of purchasing any product or service from Arcus. You can decline or opt out of texting and still do business with us through other communication channels.

7. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Participating carriers are not responsible for supporting our messaging program, and message delivery is subject to effective transmission from your wireless provider and network availability.

8. No Sale or Third-Party Marketing Use of Your Opt-In

We do not sell your mobile phone number or your SMS opt-in consent to third parties, and we do not share your SMS opt-in consent or mobile information with third parties for their own independent marketing purposes. We may share information with service providers who help us operate our own messaging program (such as a CRM or messaging platform, or a telephony/SMS carrier), strictly to deliver our messages to you.

9. Supported Carriers

This program is intended to work across major U.S. wireless carriers. Carrier support can change over time, and we do not guarantee compatibility with every carrier or every device.

10. Related Policies

These SMS Terms should be read together with our Terms of Service and Privacy Policy, which describe our broader data practices, at arcusaisolutions.com.

11. Changes to These SMS Terms

We may update these SMS Terms from time to time. The “Effective Date” above reflects the most recent revision.

12. Contact Us

Arcus AI Solutions LLC Tecumseh, Oklahoma United States

Email: [email protected] Phone: (405) 500-1288 Website: arcusaisolutions.com