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Privacy Policy

Effective Date: January 31, 2026  |  Last Updated: January 31, 2026

Arcus AI Solutions ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including through SMS/text messaging.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

Personal Information You Provide

We may collect the following information when you fill out forms on our website, contact us, or sign up for our services:

  • Full name
  • Email address
  • Mobile phone number
  • Business name and business information
  • Billing and payment information (processed securely through Stripe)
  • Any other information you voluntarily provide through forms, email, phone calls, or SMS

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and approximate geographic location
  • Browser type and operating system
  • Pages visited and time spent on our website
  • Referring website or source
  • Device identifiers

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our AI receptionist services, workshops, and consulting services
  • To process transactions and send related information, including purchase confirmations and invoices
  • To send you SMS/text messages related to your service, including appointment confirmations, reminders, service notifications, and account updates
  • To respond to your inquiries and provide customer support
  • To send promotional communications (only with your explicit opt-in consent)
  • To improve our website, services, and customer experience
  • To comply with legal obligations

3. SMS/Text Messaging Policy

This section describes our practices regarding SMS/text messaging in compliance with the Telephone Consumer Protection Act (TCPA), the Oklahoma Telephone Solicitation Act (OTSA), the Cellular Telecommunications Industry Association (CTIA) guidelines, and A2P 10DLC requirements.

Consent

By providing your mobile phone number and checking the SMS consent box on our contact form, you expressly consent to receive SMS/text messages from Arcus AI Solutions. Your consent is not a condition of purchasing any goods or services from us. You may opt in or decline SMS messaging independently of any purchase.

Types of Messages

You may receive the following types of text messages from us:

  • Appointment confirmations and reminders
  • Service notifications and updates
  • Account and billing alerts
  • Responses to your inquiries
  • Promotional offers and updates (only if you have opted in to marketing messages)

Message Frequency

Message frequency varies based on your interactions with us and the services you use. We will not send more than 3 messages on the same subject within a 24-hour period, in compliance with Oklahoma law (OTSA).

Message and Data Rates

Message and data rates may apply. Please contact your wireless carrier for details about your text messaging plan.

Opt-Out

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message, and no further SMS messages will be sent to you unless you re-subscribe. You may also contact us at info@arcusaisolutions.com to request removal.

Help

For assistance with our SMS messaging program, reply HELP to any message or contact us at info@arcusaisolutions.com.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and is not guaranteed by Arcus AI Solutions.

SMS Data Sharing

We do not share, sell, rent, or trade your mobile phone number or any personal information collected through our SMS program with third parties or affiliates for marketing or promotional purposes. Your information is used solely by Arcus AI Solutions and our SMS service providers to deliver the messages you have consented to receive.

Messaging Hours

In compliance with the Oklahoma Telephone Solicitation Act, we will not send commercial or promotional text messages before 8:00 AM or after 8:00 PM in your local time zone. Transactional messages (such as appointment confirmations or service alerts) may be sent outside these hours when necessary for the delivery of services you have requested.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: We share information with trusted third-party service providers who assist us in operating our business (e.g., Stripe for payment processing, Twilio for SMS messaging, Netlify for website hosting). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encrypted data transmission (SSL/TLS), secure data storage, restricted access controls, and regular security monitoring. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain our business relationship with you, comply with legal obligations, and resolve disputes. If you opt out of SMS messaging, we will remove your phone number from our active messaging list within 24 hours. You may request deletion of your data at any time by contacting us at info@arcusaisolutions.com.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Opt-Out: Opt out of receiving promotional communications, including SMS messages, at any time.

To exercise any of these rights, contact us at info@arcusaisolutions.com.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Arcus AI Solutions
Email: info@arcusaisolutions.com
Website: arcusaisolutions.com

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