Meet Riley, Your AI Voice Teammate

Built for independent insurance agencies to support your staff, answer more calls, and capture opportunities around the clock.

Never Miss Another Insurance Lead

Riley works alongside your team by answering calls when staff are busy or unavailable, handling routine questions, qualifying prospects, and helping schedule appointments—so your employees can focus on serving clients and growing the agency.


Built to support your staff—not replace them.

Trained Around Your Agency

Riley is customized using your agency’s services, carriers, processes, frequently asked questions, office policies, and preferred communication style. She follows the instructions and guidelines you approve, giving callers helpful, consistent responses that feel like a natural extension of your team.

Learns Your Agency

Trained on your services, carriers, hours, processes, FAQs, and the information callers ask about most.

Answers Calls 24/7

Responds professionally during busy periods, after hours, on weekends, and when your staff cannot answer.

Qualifies Prospects

Collects the caller’s contact details, insurance needs, current situation, and other information your team requests.

Schedules Appointments

Connects with your calendar to offer available times and schedule qualified prospects with the right team member.

Routes Urgent Calls

Recognizes situations that require a person and follows your rules for transferring calls or notifying your staff.

Documents Every Conversation

Records caller information and conversation details so your team can review them and continue the relationship.

You remain in control. Riley follows your agency’s approved information, instructions, and escalation rules.

What Happens When Riley Answers?


Riley follows your agency’s approved process from the moment the phone rings until your team receives the call details.

Greets the Caller

Answers professionally using your agency’s preferred greeting and communication style.

Understands Their Needs

Asks approved questions to determine why they are calling and what assistance they need.

Takes the Right Action

Answers questions, collects information, schedules an appointment, or transfers urgent calls according to your rules.

Updates Your Team

Records the conversation and sends the details your staff needs to continue the relationship.

Your Team Stays in Control

Riley works within the information, instructions, and escalation rules your agency approves. You decide how calls are handled, when a team member should step in, and what happens when Riley needs assistance.

What If Riley Doesn’t Know?

Riley follows your approved fallback process instead of guessing. She can take a message, notify your team, or transfer the caller.

Can Riley Transfer Calls?

Yes. Riley transfers calls based on your rules, business hours, team availability, and the urgency of the caller’s needs.

Can Riley’s Responses Be Customized?

Absolutely. You control Riley’s greetings, approved answers, questions, workflows, and escalation instructions.

Will Riley Replace Our Staff?

No. Riley supports your team by handling overflow, after-hours calls, routine questions, and information gathering.


Your agency approves the information. Your team defines the rules. Riley follows them.

Arcus AI Solutions LLC

Practical growth support helping independent insurance agencies get found, respond faster, and grow with confidence.

Oklahoma-Based • Family-Owned

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