Welcome to Arcus AI Solutions LLC ("Arcus AI," "we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (arcusaisolutions.com), request a live demo of Riley (our AI voice agent), or use any of our services. It also explains how we handle call recordings and communications made through or on behalf of our platform.
Please read this policy carefully. By using our website or services, you agree to the practices described here. If you do not agree, please do not submit your information or use our services.
We reserve the right to update this Privacy Policy at any time. We will indicate the revised date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
When you fill out forms on our website, request a demo, or contact us, we may collect:
When you subscribe to a Riley plan (Starter or Pro), we collect billing-related information necessary to process your subscription, including:
Payment processing is handled by Stripe, Inc., a PCI-DSS compliant payment processor. Your payment data is transmitted directly to Stripe and is subject to their Privacy Policy.
Important Notice: When you participate in a live demo call with Riley, our AI voice agent, that call will be recorded. Recordings are used for quality assurance, transcription, product improvement, and service delivery purposes. By requesting a demo call and providing your consent on our form, you acknowledge and agree to the recording of that call. Riley will also verbally notify you that the call is being recorded at the start of each demo.
Demo call recordings may be retained for up to 12 months and are accessible only to authorized Arcus AI staff and our designated service providers. Client service call recordings made through an active Arcus AI subscription are accessible in the client portal for up to 30 days from the date of the call. After 30 days, recordings are no longer accessible via the portal; however, recordings may be retained by our third-party voice infrastructure provider (Retell AI) on their servers beyond that window in accordance with their own data retention policies. You may request permanent deletion of your recording at any time by emailing info@arcusaisolutions.com or using our Data Deletion page (see Section 9). We will process deletion requests within 10 business days.
If you provide your phone number and opt in to receive SMS/text messages from us, we collect your mobile number and message interaction data. For full details on our text messaging program, please see our SMS Terms.
When you visit our website, we may automatically collect certain technical data, including:
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support marketing efforts. You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
We use the information we collect to:
By submitting the demo request form on our website and checking the consent checkbox, you provide your express written consent to be contacted by Arcus AI Solutions LLC via an automated or artificial intelligence (AI)-generated call at the phone number you provide. This consent is governed by the Telephone Consumer Protection Act (TCPA).
You understand that:
If you opt in to receive SMS messages from Arcus AI Solutions LLC, you may receive recurring automated text messages including demo confirmations, follow-up messages, and service-related communications.
For full SMS program details, see our SMS Terms. SMS opt-in data is never shared with third parties for their own marketing purposes.
We may share your information with trusted third-party vendors who assist us in operating our business and delivering services. These may include:
All third-party providers are contractually obligated to use your information only as necessary to provide services to us and to maintain appropriate security measures.
We may disclose your information if required by law, court order, or government regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our website.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law:
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
If you believe your information has been compromised, please contact us immediately at info@arcusaisolutions.com.
You have the following rights regarding your personal information:
You may request a copy of the personal information we hold about you, or ask us to correct inaccurate information, by contacting us at info@arcusaisolutions.com.
You may request deletion of your personal information, including call recordings, by submitting a request through our Data Deletion page or by emailing us. We will process deletion requests within 30 days, subject to any legal retention obligations.
We do not sell your personal information. If this policy changes, we will update this section and provide an opt-out mechanism.
Our services are intended for business owners and adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
This Privacy Policy is governed by the laws of the State of Oklahoma, without regard to its conflict of law provisions. Any disputes arising under this policy shall be resolved in accordance with the dispute resolution provisions in our Terms of Service.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: